FAQ

Our cancellation policy is outlined in detail on our website. Depending on the nature of your booking, cancellation fees may apply. We recommend reviewing our policy carefully, and feel free to contact our customer support if you have any specific concerns.

1. Make sure the discount code is entered correctly. Codes are case-sensitive and may not work if there are extra spaces or incorrect characters.
2. Check the expiration date of the discount code. It may have expired.
3. Ensure the discount code is applicable to the service or offer you selected. Some codes may only apply to specific tours or categories.
4. Verify if the discount code requires a minimum booking amount and whether your booking meets that requirement.

If you’ve followed all the guidelines and the code still doesn’t work, please contact our customer support for further assistance.

Yes, we offer optional travel insurance to provide you with added peace of mind during your journey. While it’s not mandatory, we highly recommend considering travel insurance to protect against unexpected events. Contact our customer service team, and we will help you find a policy that fits your needs.

Although tours in Central Asia are suitable for all types of travelers, including children and pregnant women, people with heart conditions are advised not to plan their trip during the particularly hot period of July and August.

As with any international travel, you should take basic precautions. These include avoiding crowds, following local laws, and keeping important documents and money in safe places. Monitoring local news can also be helpful.

It is advisable to bring a small amount of cash in US dollars or euros, which you can exchange at the airport or in the city (euros better exchanged at the National Bank of Uzbekistan NBU). Exchange rates at airports and in the city are usually same. For daily expenses, it is often sufficient to obtain local currency on-site.

SIM cards are available both at the airport and in the city. Prices are generally similar, but purchasing at the airport can be more convenient. Check for the best rates for data and calls to ensure you get a SIM card that suits your needs.

The required travel documents: You definitely need your passport, valid for the entire duration of your trip. Other documents, such as visas, vary by destination. For most countries in Central Asia, you will need a visa. Requirements and procedures can vary. Please check the current visa regulations on the official consulate websites of the respective countries or, if you are concerned about obtaining a visa, our team of specialists with over 30 years of experience can handle the entire process for you. Email for visa application – visasupport@jinn-travel.com

No specific vaccinations are required for Central Asia, but vaccinations against Hepatitis A and B, typhoid, and tetanus are recommended. It is advisable to consult a travel medicine specialist or your primary care physician early to receive current recommendations.

Respect local customs and traditions. Dress conservatively, especially when visiting religious sites. Familiarize yourself with local practices to avoid misunderstandings.